Frequently Asked Question

We offer three plans to fit your lifestyle: a Weekly Plan for those who want to try us out, a Monthly Plan for those building a healthy habit, and a Yearly Plan for those who are fully committed and want our best rate. All plans include fresh, chef-crafted meals delivered to your door or available for pickup.

Simply choose the plan that best fits your goals, complete your sign-up, and we'll take care of the rest. Once your order is confirmed, our chefs get to work preparing your meals fresh and getting them ready for delivery or pickup.

Yes! We offer options for different dietary needs including gluten-free, keto-friendly, and no added sugar. Just let us know your preferences when signing up or contact us directly and we'll do our best to accommodate you.

All our meals are fully prepared and ready to heat. Simply follow the reheating instructions on the packaging and enjoy — no cooking required.

We currently serve the Kissimmee and Orlando, Florida area. If you're unsure whether we deliver to your address, feel free to contact us and we'll confirm right away.

Absolutely. You can pick up your meals at our Kissimmee location during business hours. Simply select the pickup option when placing your order and we'll have everything ready for you

We deliver Monday through Sunday, 8:00 AM to 8:00 PM. You'll receive a notification when your order is on its way

If you're unavailable, please let us know in advance so we can make arrangements. We recommend designating a trusted person to receive your order, as meals need to be refrigerated promptly to maintain freshness.

We use fresh, locally sourced organic ingredients whenever possible. We work with trusted local suppliers to ensure quality and freshness in every meal.

Yes. We don't use artificial preservatives or additives. Every meal is made fresh and delivered to you as close to preparation time as possible.

Our meals are best consumed within 3 to 4 days of delivery when properly refrigerated. Each meal comes labeled with a recommended consumption date.

We currently offer a variety of options including plant-based dishes. Contact us to find out what's available in your area this week.

We prepare our meals in a shared kitchen where common allergens such as nuts, dairy, gluten, eggs, soy, and shellfish are present. While we take precautions to minimize cross-contamination, we cannot guarantee a completely allergen-free environment. Please consult your healthcare provider before ordering if you have severe allergies

Yes, we offer gluten-free options. Please indicate your dietary needs when signing up so we can prepare your meals accordingly.

Yes. Our keto-friendly meals are designed to support a low-carb lifestyle without sacrificing flavor. Check our current menu or contact us for this week's keto selections.

We do our best to accommodate a wide range of dietary needs. Reach out to us directly before ordering and we'll walk you through what's available for your situation.

We accept all major credit and debit cards. Payments are processed securely through Stripe, our payment provider

Yes. We never store your card details on our servers. All transactions are encrypted and handled directly by Stripe, a PCI-compliant payment processor

Yes, all plans are set to auto-renew at the end of each billing cycle. You'll receive a reminder before your renewal date. You can cancel at any time before the renewal to avoid being charged for the next cycle.

No. The price you see is the price you pay. There are no setup fees, delivery surcharges, or hidden costs.

You can cancel anytime by emailing us at contact@healthyfitmenu.com or calling us during business hours. Please submit your cancellation at least 48 hours before your next renewal date to avoid being charged for the following cycle.

When you cancel, you'll continue to receive your meals through the end of your current billing period. We don't issue partial refunds for unused days within an active cycle.

Your satisfaction matters to us. If a meal arrives in poor condition or is significantly different from what you ordered, contact us within 24 hours with a description of the issue and a photo if possible. We'll make it right.

We're working on adding a pause feature. In the meantime, contact us directly and we'll do our best to find a solution that works for you.

Still have questions? Reach us at 

contact@healthyfitmenu.com 

or call us at (888) 123-4567. 

We're here Monday to Sunday, 8:00 AM – 8:00 PM.
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