Terms and Conditions of Service
Last updated: April 2025
Please read these Terms and Conditions carefully before using the services provided by Healthy Fit Menu. By placing an order, subscribing to a plan, or accessing our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

1. Company Information

Healthy Fit Menu is a meal preparation and delivery service operating in the Kissimmee and Orlando, Florida area. Our services include the preparation of fresh, chef-crafted meals using organic and locally sourced ingredients, delivered directly to our customers or available for pickup at our designated location.

2. Services Offered

Healthy Fit Menu offers the following meal plan options:
•      Weekly Plan: Fresh meals prepared and delivered or made available for pickup on a weekly basis.
•      Monthly Plan: Fresh meals prepared and delivered or made available for pickup on a monthly subscription basis.
•      Yearly Plan: Fresh meals prepared and delivered or made available for pickup on an annual subscription basis at a discounted rate.
All meals are available for home delivery within our service area or for pickup at our designated location in Kissimmee, Florida. Service area and pickup hours are subject to change. Customers will be notified in advance of any changes.

3. Subscriptions and Automatic Renewal

All meal plans are sold as recurring subscriptions and will renew automatically at the end of each billing cycle unless cancelled by the customer prior to the renewal date.
•      Weekly Plan: Renews every 7 days.
•      Monthly Plan: Renews every 30 days.
•      Yearly Plan: Renews every 365 days.
By subscribing to any plan, you authorize Healthy Fit Menu to charge your payment method on file at the beginning of each renewal period. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. Renewal charges are non-refundable once processed.

4. Pricing and Payment

All prices are listed in US Dollars (USD) and are subject to change without prior notice. Healthy Fit Menu reserves the right to modify pricing at any time. If a price change affects your active subscription, you will be notified at least 7 days before the change takes effect.
Payments are processed securely through our payment provider (Stripe). Healthy Fit Menu does not store credit card information on its servers. By providing your payment details, you represent that you are authorized to use the payment method provided.

5. Cancellation Policy

You may cancel your subscription at any time by contacting us via email at contact@healthyfitmenu.com or by phone during business hours. Cancellations must be submitted at least 48 hours before your next scheduled renewal or delivery to avoid being charged for the following cycle.
Upon cancellation, you will continue to have access to your plan and receive deliveries through the end of your current billing period. No partial refunds will be issued for unused days within an active billing cycle.

6. Refund Policy

Due to the perishable nature of our products, all sales are final once meals have been prepared or delivered. However, we are committed to customer satisfaction. Refunds or replacements may be considered in the following circumstances:
•      A meal was delivered in poor condition or was significantly different from what was ordered.
•      A delivery was not completed and no pickup alternative was offered.
•      A duplicate charge occurred due to a processing error.
To request a refund or replacement, please contact us within 24 hours of receiving your order with a description of the issue and, when applicable, photographic evidence. Refund requests submitted after 24 hours may not be eligible for consideration.

7. Delivery and Pickup

Healthy Fit Menu provides delivery services within the Kissimmee and Orlando metropolitan area. Delivery times are estimates and may vary depending on order volume, traffic, and weather conditions. We are not responsible for delays caused by circumstances beyond our control.
For customers choosing pickup, meals must be collected during the scheduled pickup window. Meals not picked up within the designated time frame will be held for a maximum of 2 hours. After this time, Healthy Fit Menu reserves the right to dispose of uncollected meals and no refund or replacement will be issued.

8. Food Allergens and Dietary Information

Healthy Fit Menu prepares meals in a shared kitchen environment where common allergens including but not limited to nuts, dairy, gluten, eggs, soy, and shellfish may be present. While we take precautions to avoid cross-contamination, we cannot guarantee that any meal is completely free of allergens.
It is the customer's responsibility to review ingredient information and communicate any allergies or dietary restrictions before placing an order. Healthy Fit Menu will not be held liable for allergic reactions or adverse health effects resulting from failure to disclose known dietary restrictions.

9. Customer Responsibilities

By using our services, you agree to:
•      Provide accurate and complete delivery address and contact information.
•      Be available to receive your delivery during the scheduled delivery window, or arrange for a designated recipient.
•      Store meals properly upon receipt according to the instructions provided.
•      Consume meals before the indicated expiration date.
•      Not resell or redistribute Healthy Fit Menu products without prior written authorization.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Healthy Fit Menu shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to health complications resulting from undisclosed allergies, spoilage due to improper storage after delivery, or service interruptions due to force majeure events.

11. Privacy Policy

Your personal information is collected and used solely for the purpose of providing and improving our services. We do not sell or share your personal data with third parties for marketing purposes. All payment information is processed securely through our payment provider. By using our services, you consent to the collection and use of your information as described in our Privacy Policy, available on our website.

12. Modifications to Terms

Healthy Fit Menu reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after any modifications constitutes acceptance of the updated terms. We encourage customers to review these terms periodically.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, United States of America. Any disputes arising from these terms or the use of our services shall be subject to the exclusive jurisdiction of the courts located in Osceola County, Florida.

14. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or our services, please contact us:
Healthy Fit Menu
Kissimmee, Florida, USA
Email: contact@healthyfitmenu.com
Phone: (888) 123-4567
Hours: Monday to Sunday, 8:00 AM – 8:00 PM